Training

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The productivity and capability of staff is often compromised by ineffective training programs. This can range from materials and courses not being kept current, run on an infrequent basis or simply not run at all. BSI has a team of highly experienced practitioners that are able to provide high quality training. This can be remote by web meeting or onsite; either in a hands-on mentoring capacity or in a more classroom based 'university' setting. The key to our success as trainers is our ability to fit to the needs of the groups and individuals within the company for which we are working. Services available include:

  • Assessing the existing IT systems functionality and purpose
  • Engaging with the subject matter experts to clearly understanding the business objectives that are being met by the application
  • Identifying areas where users require training or refresher training
  • Developing a course curriculum for users
    • Quick start
    • Overviews
    • Business concepts
    • Policy lifecycle (e.g. submissions, quotes, polices, etc)
    • Claims lifecycle (e.g. first notice of loss, registration, payments, reserves, etc)
    • Finance
  • Developing a course curriculum for technical users
    • Database training
    • Managing upgrades/new releases
  • Developing or reworking training materials
    • Introductory course
    • Advanced courses
  • Creating a central repository of information and materials
  • Collaborating with third party vendors